Privacy policy

Version: 2026-10-09. Operated by PRAIZENSE.

Information we use

We use your verified email, profile details, photographs, preferences, availability, conversations, notification token and purchase status to provide the service. A profile may include religion, spiritual practice and birth information that you choose to share. Identity evidence is restricted to authorized reviewers and removed after review through our cleanup process.

Who can see it

Profiles are shown to eligible people through introductions. Invited relatives receive only the permissions you grant; private chats and reflections are not shared with them. Contact details are exchanged only after both participants consent. Blocking prevents further access through the service. Someone can retain information they already saw or copied.

Product measurement and enquiries

We record limited first-party screen events and service milestones to understand signup, introductions, conversations and purchases. Event properties use a fixed catalog; they do not include your religion, community, contact details or message contents. A two-way conversation is measured from participant IDs and message timestamps, without copying the conversation into analytics. Random first-party session identifiers connect screen events and may be linked to your own verified account after sign-in, so we can understand the path from an entry page to a useful introduction or verified purchase. These identifiers are not device fingerprints or cross-site trackers.

Founding and family forms store the contact details you provide and your permission for the requested follow-up. We do not require a relative’s private contact information. Historical assisted-service enquiries remain subject to the existing retention and deletion controls. Optional feedback is stored separately from analytics and available only to authorized staff. Staff access and operating changes are audited. We do not export religious or other sensitive-trait advertising audiences.

Service providers

Hosting, authentication, private storage, email, Apple and Google payments and push services process information needed to operate the app. Video and kundli providers are disclosed when those optional features are enabled. We do not use an AI assistant to generate matches or read conversations.

Cookies

Essential cookies keep you signed in. We also remember your preferences and use browser storage to understand basic use of the service. This first-party measurement uses no device fingerprinting or advertising identifiers. We do not sell your data.

Optional advertising cookies

Only after you choose Allow all cookies, optional advertising cookies may be used on public information pages while you are signed out. Meta may receive the pages you visit, cookie and advertising identifiers, your IP address and browser/device information. Meta may associate this activity with its own accounts and use it for advertising, measurement and personalisation under its Privacy Policy. This is separate from agreeing to our terms, creating a profile or asking the team to contact you. Choosing Essential only does not affect access to the service.

Advertising cookies are excluded from signup, sign-in, enquiry forms, profiles, matching, conversations, family accounts and billing. Your profile, contact details, conversations and payment information are not shared for website advertising. Advertising cookies remain optional.

Your advertising choice is stored in this browser for up to 180 days. Optional advertising cookies may remain for up to 90 days and may be refreshed by later consented visits. Choosing Essential only clears these cookies and stops future advertising measurement. It does not erase information already received by Meta; Meta provides controls for that information in its privacy settings. We respect Global Privacy Control and Do Not Track signals.

Optional mobile advertising measurement

The native app has a separate optional advertising choice for this device, stored for up to 180 days. When enabled and after you allow it, the Meta SDK may send install and app activation events. When purchase measurement is also enabled, it may send a verified initial production purchase, its amount and currency. A random claim identifier is used only by our service and the app to prevent duplicates; it is not a Meta event parameter. Meta may receive your IP address and device, advertising and campaign metadata and associate activity with its accounts for advertising and measurement under its Privacy Policy. On iOS, tracking also requires Apple’s App Tracking Transparency permission. This integration does not use SKAdNetwork.

We do not send our account or first-party session identifiers, profiles, religion or beliefs, email or contacts, conversations, search activity or individual app screen events to Meta. Store receipt proofs, purchase tokens and provider transaction identifiers remain with our service and the stores; they are not advertising event parameters. Automatic purchase logging is disabled. Old purchases, restores and renewals are not backfilled, and advertising is not required to buy or restore membership.

Change this choice in app Settings. Withdrawal stops new event logging; requests already underway may finish. Information Meta already received is subject to its own privacy controls. The server retains private checkout consent records and a transaction digest to prevent duplicate purchase events. Daily maintenance clears expired unclaimed records after one day; claimed minimal records remain until account deletion. Mobile consent is separate from website cookies, account terms and first-party service measurement.

Controls and retention

You can edit or pause your profile, manage relatives, block/report members, choose introduction-reminder frequency, disable device notifications and request deletion. Authentication, safety and conversational updates are separate from introduction reminders. Quiet hours, when chosen, apply to introduction reminders in your selected time zone.

Daily maintenance removes client analytics and session links after 90 days, first recorded source attribution, first milestones and private feedback after one year, rate-limit digests after 48 hours and inactive enquiries after 180 days. Abuse controls store a daily keyed digest of the proxy address rather than a raw address in the business records. You can ask support to erase an enquiry without creating an account.

Account deletion hides your profile immediately and queues removal of account data and private media. Personal analytics, settings, feedback and linked enquiries are removed with the account. Required purchase, legal or safety records may be retained with restricted access. Do not include private account or contact details in optional operational notes. Encrypted backups expire under the operational retention schedule.

Contact

For access, correction, deletion or privacy concerns, contact DharmaSaathi support.